Terms & Conditions

Effective Date: [Insert Date]

These Referral Program Terms & Conditions (“Terms”) govern participation in the referral program (the “Program”) offered by ResolvMD (“ResolvMD,” “we,” “our,” or “us”). By participating in the Program, you agree to these Terms.

1. Eligibility

1.1 The Program is open to active ResolvMD clients in good standing.
1.2 The referring participant (“Referrer”) must have a current, active billing account with no outstanding payment obligations.
1.3 The referred individual (“Referred Client”) must be a new client who has not previously engaged ResolvMD services.

2. Qualified Referral

A referral will be considered a “Qualified Referral” when all of the following conditions are met:

• 2.1 The Referred Client signs a valid service agreement with ResolvMD.

• 2.2 The Referred Client submits a minimum of one hundred (100) successfully processed claims through ResolvMD beyond either their initial free trial expiring or promotional credit expiring.

• 2.3 The Referred Client remains in good standing and compliant with their service agreement at the time the referral credit is issued.

• 2.4 The Referrer is clearly identified at the time of onboarding (as determined by ResolvMD’s referral tracking process).

ResolvMD reserves the right to verify and determine eligibility of any referral at its sole discretion.

3. Referral Credit

3.1 For each Qualified Referral, the Referrer will receive a credit of five hundred dollars ($500 CAD), inclusive of GST, applied to their ResolvMD billing account. 
3.2 Referral credits are issued only after the Referred Client meets the Qualified Referral requirements.
3.3 Credits are non-transferable, non-exchangeable, and have no cash value.
3.4 Credits may only be applied toward ResolvMD service fees and cannot be redeemed for cash or refunded.

4. No Stacking of Offers

4.1 Referral credits may not be combined, stacked, or used in conjunction with any other promotional offer, discount, rebate, incentive, pricing arrangement, or special program offered by ResolvMD unless expressly stated in writing by ResolvMD.
4.2 If a Referred Client or Referrer qualifies for multiple promotions, ResolvMD reserves the right to determine which single offer applies.
4.3 Promotional offers are not cumulative and may not be applied retroactively.

5. No Cap

There is no maximum limit to the number of Qualified Referrals a Referrer may submit, provided all Terms are satisfied.

6. Prohibited Conduct

Participants may not:

• 6.1 Engage in misleading, deceptive, or spam-based promotional practices.

• 6.2 Represent themselves as agents, employees, or authorized representatives of ResolvMD.

• 6.3 Offer additional incentives, rebates, or compensation on behalf of ResolvMD without written authorization.

• 6.4 Violate any applicable healthcare, privacy, or professional regulations in connection with referral activity.

Violation of these provisions may result in disqualification from the Program and forfeiture of earned credits.

7. Compliance & Regulatory Considerations

Participants are responsible for ensuring that participation in the Program complies with all applicable professional, regulatory, and billing guidelines, including any relevant provincial healthcare billing regulations.

ResolvMD makes no representation that participation complies with specific professional rules applicable to individual physicians or healthcare providers.

8. Modification or Termination

ResolvMD reserves the right to:

• Modify, suspend, or terminate the Program at any time without prior notice.

• Change the referral credit amount or eligibility requirements.

• Withhold or revoke credits in cases of fraud, abuse, or violation of these Terms.

Any changes will apply prospectively.

9. Limitation of Liability

ResolvMD shall not be liable for:

• Lost, misdirected, or untracked referrals;

• Delays in credit processing;

• Indirect, incidental, or consequential damages arising from participation in the Program.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

If you'd like, I can also tighten the language further to be more investor-grade and board-ready, or simplify it for website readability while keeping the legal protection intact.

Law needs to be written neutrally for canada

Good catch — for a national program (not Ontario-only), the governing law clause should be written neutrally and not tied to a single province unless that’s intentional.

Here is the revised Governing Law section written in a neutral Canadian format:

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the applicable laws of the province or territory in which the Referrer resides, without regard to conflict of law principles.

Any disputes arising out of or relating to the Program shall be subject to the exclusive jurisdiction of the courts located in Canada.